Customer Service Training

There is only a 5-20% chance of selling a new prospect. Winning new customer costs 5-7 times more than retaining an existing customer.

Our Above and Beyond Customer Service Excellence Training, inspired by world-class programs, offers techniques to differentiate you from the competition, and focuses on creating a loyal customer base.

CUSTOMER SERVICE IS NOT A DEPARTMENT

Our on-site course has become re-known in and outside of the aviation industry. All customer-facing employees will have the opportunity to deliver a memorable experience to your guests.

What is Customer Service?
Knowing your customers
Customer Service Delivery System
Measureable Behavioral Guidelines
Facilities and Appearance
Service Failures
Customer Service Standards Integration