Customer Service Training
There is only a 5-20% chance of selling a new prospect. Winning over a new customer costs 5-7 times more than retaining an existing customer.
Our Customer Service Excellence Training, inspired by world-class programs, offers techniques to differentiate you from the competition, and focuses on creating a loyal customer base.
CUSTOMER SERVICE IS NOT A DEPARTMENT
Our on-site course has become re-known in and outside of the aviation industry. All customer-facing employees will have the opportunity to deliver a memorable experience to your guests.
- What is Customer Service?
- Knowing your customers
- Customer Service Delivery System
- Measureable Behavioral Guidelines
- Facilities and Appearance
- Service Failures
- Customer Service Standards Integration
- Interactive exercises to retain proficiency
